It can be challenging to identify which bank customers would be the best prospects for a wealth management relationship.

Brian has been tasked with growing the bank’s wealth management customer base and believes there’s an opportunity to move a significant number of the retail bank customers into a wealth management relationship.

The bank’s data science team has been using customer information stored in its database (such as account balances, estimated annual income and household address) to pinpoint the best wealth management prospects for targeted marketing campaigns and outreach by advisors. However, their conversion rate has been less than 0.5%, which is well below management’s expectations.